Thank you for shopping at Merohe! Your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help with a smooth return process.

Return Eligibility

You may request a return within 14 days of receiving your order. To qualify for a return, the item must be:

• Unused, unwashed, and in original condition

• With all original tags, labels, and packaging

• Accompanied by a receipt or proof of purchase

Please note:

• We do not accept returns on earrings, swimwear, undergarments, or final sale items due to hygiene and clearance policies.

How to Request a Return

To start a return, please contact our support team at support@merohe.myshoplaza.com with your order number and reason for return. We will provide you with detailed return instructions and the return address.

Return Shipping

• Customers are responsible for the cost of return shipping, unless the item is damaged, defective, or incorrect.

• We recommend using a trackable shipping service to ensure your return is delivered safely.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved:

• Refunds will be issued to your original payment method within 5–10 business days.

• Processing times may vary depending on your bank or card provider.

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or item, please return the original item and place a new order.

Need Help?

If you have any questions about returns or refunds, don’t hesitate to reach out to us at:

📧 support@merohe.myshoplaza.com